Our team is here to make your meal planning experience amazing. Reach out anytime.
support@foodprep.aiSend us a message and we'll get back to you within 24 hours. We're happy to help with any questions.
support@foodprep.aiCheck out our FAQ section below for quick answers to the most frequently asked questions.
Browse FAQManage your subscription, update payment methods, or cancel anytime from within the app.
View PlansQuick answers to common questions
When you subscribe to Pro, you get full access to all features for 7 days free. Your card won't be charged until the trial ends. You can cancel anytime before then.
You can cancel anytime from your Profile in the app. Tap "Manage Subscription" to access your billing portal where you can cancel or update your plan.
Your account and data remain intact. You'll revert to the free tier with limited snaps, but you won't lose any saved meal plans or history.
Our AI is highly accurate for common foods and ingredients. For best results, take clear photos with good lighting. The AI improves over time as you use the app.
You need an internet connection to snap photos and generate meal plans (since AI processing happens in the cloud). However, you can view saved meal plans and recipes offline.
Email us at support@foodprep.ai and explain the reason for your refund request. Our team will review your claim and process eligible refunds promptly.
We're here to help. Drop us an email and we'll get back to you as soon as possible.
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